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Royce & Associates Human Resources & Training Solutions


Implementing the Customer Service Standard


Are you ready for the AODA in Ontario?

Did you want to reduce the risk of fines?

Do you think you don’t need to comply?
Would you like to save time and money?



 Our AODA workshop can be customized and delivered in multiple formats depending on your organization, time, and budget. 


We’ve developed an interactive, content rich, and engaging workshop to quickly and efficiently help get your organization compliant with the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standard. You’ll have the knowledge, skills, and tools to successfully roll out the AODA initiative in your organization. Don’t know what the AODA is or when you need to comply? The deadline for private organizations is January 1, 2012.   


Workshop Information:
If you would like to book a workshop date, one-to-one coaching session, or to discuss your AODA requirements CONTACT US NOW!


Who will benefit from attending:

Managers, Customer Service Managers, Office Managers,  Human Resources professionals, Business Owners, and individuals who want to save time and money and are responsible for implementing the Accessibility for Ontarians with Disability Act  (AODA) in their company.    



Morning Educational Session: What is AODA and what do I need to do to comply

At the end of this session you’ll:

  • Identify company obligations under the AODA including the Customer Service Standard and future standards
  • Review the benefits of compliance and liability for non-compliance
  • Understand and discuss:
    • What is AODA?
    • What is a Disability?
    • What are the core principles?
    • Visible Disabilities and Invisible Disabilities
    • Assistive Devices, Support Persons and Service Animals
    • How to serve a Person with a Disability
    • Policies, Procedures, and Practices
    • And more.
  • Examine best practices in implementing AODA in your organization


Afternoon Working Session     including AODA templates and tools!

After this session, you will have:

  • All the knowledge and information learned in the morning session plus
  • Simple and practical tools and templates to comply with AODA standards
  • Work on AODA templates to develop organizational policies, procedures and practices
  • Examine templates and requirements for AODA feedback and AODA reporting
  • Review AODA training options and formulate a training  plan
  • Configure an AODA action plan template to manage implementation
  • Examine an AODA learning library and additional resources such as FREE ELearning solutions to facilitate learning
  • And more!

  Why attend a Royce & Associates Workshop:

  • Our workshops are limited in size to ensure participants get the support they need.
  • We give you templates and more to help implement quickly, and cost effectively.
  • We provide one month of telephone and email support to answer questions when you are back in the workplace.
  • Our workshops are led by an experienced facilitator, educator, and coach - Joanne Royce!

Your Facilitator:

Joanne Joanne Royce provides Human Resources and Training Solutions to organizations creating happy, healthy and productive workplaces. Joanne designs engaging and content rich workshops to enhance Human Resources, Management, Interpersonal Communication, and Team skills. She has a warm-hearted, non-judgemental, and caring delivery style creating a safe environment where learning can take place. Joanne is very proud to be a Belbin Team Roles Accredited assessor, facilitator and coach helping organizations build successful teams. Read more about Joanne …


Here’s what participants had to say about past sessions!

With Joanne everything was created to be user friendly.
We left the session ready to train staff and feeling confident we are ready and compliant.
Joanne has strong subject matter knowledge, which got us up to speed on the changes quickly!
You saved us valuable time and money.
The policy and forms were all done professionally and in an easy to read format.
Months of hard work was already done for me!


Let Royce & Associates get you up to speed quickly so you can focus on the road ahead and your business. We know dealing with policies, procedures, and legislation isn’t the most exciting part of running a business, but it is necessary. We will save you hours of time, research and headaches. Book a workshop or coaching session now!  It’s never to late.


AODA Training in Toronto, Burlington, Oakville, Mississauga, Brampton, Milton, Hamilton, Kitchener, Waterloo, Cambridge, Guelph, Etobicoke, and Barrie – Southern Ontario.